We know it’s frustrating when orders take longer than expected. Once we hand your package over to the shipping provider (e.g., USPS, UPS, FedEx, etc.), we rely on them to complete the delivery. Here’s what you can do if your shipment hasn’t arrived:

How to Check Your Order Status

You can view your order history in your account to see if your order has shipped.

• If it has a tracking number: The label has been printed.
• If it says “Tendered”: We’ve handed the package to the carrier, though they may not have scanned it yet.

Common Delays

Unfortunately, USPS shipments are sometimes delayed, with packages traveling long distances without tracking updates. Here’s how we handle missing or delayed orders:

• Domestic Orders (USPS): If tracking hasn’t updated for 20 days, we’ll send a replacement. If the original package shows up later, we’ll provide instructions for returning it.
• International Orders: We can assist with carrier inquiries after 14 days, but insurance claims and replacements are only available after 30 days without updates.

Recommendations

• For Returns or Replacements: If you need to return something, we recommend using tracking to avoid any issues, especially since we’ve seen packages get misplaced by USPS.
• Need more help? If you’re still having trouble, please contact us at orders@signalstuff.com, and we’ll do our best to assist.

We appreciate your patience and are always happy to help if things don’t go as planned!