All Super-elastic Signal Stick antennas are sold with a lifetime warranty. In short, if it breaks then we will fix it. As we have been having trouble with our web form we ask that you email requests to email@example.com.
If the antenna is not working we will sometimes attempt to troubleshoot via email as it is often more efficient than sending things back and forth. If there is a good story then please include that too for our entertainment =]
NOTE: If you are requesting an RMA you *must send us a picture of the antenna* before the RMA can be completed. If you aren’t sure what is wrong with the antenna the most common things we need pictures of are the connector (preferably at a slight angle so we can see how intact it is) and looking into the connector so we can see the positioning of the center pin.
Please email firstname.lastname@example.org for assistance and include a photo if appropriate — returns and warranty will not be processed without one!
International Customers: Unfortunately, international shipping is so expensive that we have to limit international warranties. The following restrictions apply for all international customers:
- For international customers the warranty will only cover factory defects, not accidental damage or breakage due to antenna wear and tear.
- Unless the antenna arrived defective or damaged you will need to cover shipping costs for the replacement.
We are very sorry for the inconvenience — I wish I could fully support markets outside of the US, but I am unable to do so at this time.